Information for international patients
DE | EN | RU | AR
In order to make your stay in our clinic easier, our patient managers are available to assist you with all organizational questions and accompany you to your doctor’s appointments for translation purposes. You will find all further information about our services and your arrival in a compact form on this page.
Important information for inbound travelers regarding the COVID-19 pandemic:
Due to the current situation, special travel restrictions apply for entry into Germany. You can view all details at the Federal Foreign Office.
Make a request
The Clinic Bel Etage will provide you with detailed information on your desired treatment and answer any questions you may have in advance. With regard to the development of a targeted therapy plan, the prior evaluation of existing findings and associated CT, MRI or X-ray images is an important aspect. If desired, we are alternatively able to provide detailed diagnostic images in our clinic.
Inquiries via our contact form are usually confirmed within a few hours and answered individually by our patient managers.
In order for you to know exactly what the desired treatment in the Clinic Bel Etage will cost, we prepare a calculation of the costs incurred on the basis of the available diagnostics and information received. The calculated estimate includes the evaluation of the findings, the treatment to be performed, the stay in one of our attractive rooms, as well as the aftercare on site, and the care after departure.
Advance payment, declaration of acceptance of costs
Before arrival, the deposit calculated in the cost estimate or the entire amount must be transferred. If you have approached us in cooperation with your embassy, the issuance of a declaration of assumption of costs is a prerequisite for starting the desired therapy.
Medical treatment in Germany may require a “visa for medical treatment”. We will be happy to inform you about this bureaucratic requirement in a meeting scheduled for this purpose. As a rule, visas required for medical treatment purposes are issued unproblematically and at short notice.
The necessary information for obtaining the appropriate visa is the invitation from our clinic, cost information and the developed treatment plans. If you wish to enter the country in a group of several persons, please send us the passport copies of all accompanying persons. If in the course of the treatment it turns out that an extension is necessary, we will be glad to take care of this request.
Documents necessary for obtaining a visa are listed below and specified for your home country:
Information for citizens of the United Arab Emirates
Information for citizens of the Kingdom of Saudi Arabia
Information for Egyptian citizens
Information for Libyan citizens
Information for Qatari citizens
Information for Omani Citizens
Information for citizens of the Arabian Peninsula
Information for Russian Citizens
Flight and Transfer
Concentrate on yourself – we will take care of the rest! We will be happy to assist you with the booking of your flight and the subsequent transport to the Clinic Bel Etage. Due to the advantageous location of our clinic, you can arrive at our clinic in just a few minutes from Düsseldorf airport.
Good planning ensures a stress-free arrival. For this reason, we would like to point out all the important things that are essential for a smooth arrival in the form of our checklist.
Our stylishly furnished rooms and the suite are the perfect environment for a quick recovery after a successful surgery or therapy. The high standards and provided services will make your everyday life easier and provide you with relaxing hours. The restaurant located in the Pradus Medical Center takes care of your physical well-being and creates fresh and healthy meals for every taste every day. If you have individual wishes and ideas regarding your accommodation and care during therapy, we are at your disposal for inquiries of any kind.
Communication is an important factor when it comes to a pleasant and targeted treatment in another country. It is particularly important to us that you are able to understand all aspects of the doctor’s discussions and the resulting therapeutic measures. This is precisely why one of our patient managers is available to you at every examination and in the event of any uncertainties, in order to provide you with the best possible support during your stay.
After your treatment at our clinic, you will of course receive all the medical documents relating to your therapy. We will gladly arrange for the translation of these documents into your native language for a fee.
Our service around the therapy you have used also includes the organization of your return journey. This includes, if desired, the pick-up by a chauffeur service to Düsseldorf airport, as well as assistance in booking your return flight.
Your contact person
Overseas & English speaking patients
Phone +49 211 781 795 – 9
Mobile +49 177 3503 409
Phone +49 211 781 795 – 43
Mobile +49 173 581 7461
Phone +49 211 781 795 – 0
Mobile +49 157 551 251 34